Heal The Parent Heal The Child

Website: www.healtheparenthealthechild.com.au

Last updated: 4/3/2026
 

1. Introduction
 

Heal The Parent Heal The Child ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, access our services, purchase resources, or interact with us online.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, you consent to the collection and use of information in accordance with this policy.
 

2. What Information We Collect

We may collect personal information when you:

• Visit our website
• Purchase a product or digital resource
• Book a parent coaching session
• Subscribe to email updates
• Contact us through forms or email
• Download free resources

The information collected may include:

Personal Identification Information

• Name
• Email address
• Phone number
• Billing details
• Postal address (if required for services)
 

Parenting Support Information

If you contact us regarding coaching or support, you may voluntarily share information relating to:

• Parenting challenges
• Family circumstances
• Neurodiversity support needs

This information is treated confidentially.
 

3. How We Use Your Information

Your information may be used to:

• Provide parent coaching services
• Deliver purchased digital resources
• Respond to enquiries
• Send requested information or updates
• Improve our programs and services
• Process payments
• Provide customer support
• Improve website functionality

We will not sell or rent your personal information to third parties.
 

4. Email Communications

If you subscribe to our mailing list or download resources, we may send:

• Parenting insights
• Resource updates
• Program information
• Relevant offers

You can unsubscribe at any time using the link provided in emails.
 

5. Payments and Financial Information

Payments for products or services may be processed through secure third-party payment providers.

These providers may include services such as:

• Square
• PayPal
• Stripe
• Wix Payments

We do not store full credit card details on our servers.

Payment providers manage your financial information according to their own privacy policies.
 

6. Website Analytics and Cookies

Our website may use cookies and analytics tools to understand how visitors use our site.

These may include services such as:

• Google Analytics
• Wix website analytics

Cookies help us:

• Improve website performance
• Understand visitor behaviour
• Optimise user experience

You can disable cookies through your browser settings.
 

7. Third-Party Services and Links

Our website may include links to third-party websites, services, or booking platforms.

Examples may include:

• Booking systems
• Payment platforms
• Podcast platforms
• External educational resources

We are not responsible for the privacy practices of third-party websites.
 

8. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

Security measures may include:

• Secure website hosting
• Password-protected systems
• Limited access to personal data

However, no internet transmission can be guaranteed to be completely secure.
 

9. Access to Your Information

You may request access to the personal information we hold about you.

You may also request correction if information is inaccurate or outdated.

To request access or correction, please contact us using the details below.
 

10. Children's Privacy

Our resources are designed for parents and caregivers.

We do not knowingly collect personal information directly from children under the age of 16 without parental consent.
 

11. Confidentiality and Coaching Services

Parent coaching conversations are treated with respect and confidentiality.

However, confidentiality may be limited where required by law, including circumstances involving:

• Risk of harm to a person
• Legal obligations to disclose information

Parent coaching services do not replace medical, psychological, or clinical therapy services.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or website functionality.

Updates will be published on this page.
 

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Heal The Parent Heal The Child

Website www.healtheparenthealthechild.com.au

Email: info@healtheparenthealthechild.com.au

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Your Privacy Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Withdraw consent for marketing communications

Requests can be made by contacting us via the details above.