Heal The Parent Heal The Child
Website: www.healtheparenthealthechild.com.au

Last updated: [4/3/2026]

​

1. Overview

At Heal The Parent Heal The Child, we aim to provide high-quality educational resources and parent support services designed to assist families raising neurodiverse children.

This Refund Policy explains the circumstances in which refunds may or may not be provided for products and services purchased through our website.

This policy operates in accordance with Australian Consumer Law (ACL).

​

2. Digital Products and Downloadable Resources

Many of the products available through our website are digital downloads, including:

• Parent resource guides
• Educational toolkits
• OT home packs
• Social stories
• Worksheets and printable materials
• Journals and digital programs

Due to the nature of digital products, refunds are generally not provided once a file has been downloaded, accessed, or delivered, unless required by Australian Consumer Law.

This is because digital files cannot be returned once delivered.

​

3. Faulty or Defective Digital Products

If a digital product you purchase is:

• Corrupted
• Incomplete
• Not accessible due to a technical issue
• Significantly different from its description

please contact us and we will work with you to resolve the issue.

Possible resolutions may include:

• Providing a corrected file
• Providing access to a replacement download
• Issuing a refund if the issue cannot be resolved

​

4. Coaching Sessions and Parent Support Services

Refunds for coaching services are handled as follows:

​

Rescheduling

If you need to reschedule a coaching session, please provide at least 24 hours' notice.

We will make reasonable efforts to arrange another suitable time.

​

Cancellations

If you cancel a session:

• More than 24 hours before the scheduled time – the session may be rescheduled or refunded.
• Less than 24 hours before the session – refunds may not be available.

​

Missed Appointments

If a session is missed without notice, the session may be considered used and a refund may not be provided.

​

5. Programs and Educational Courses

If you enrol in a structured program or educational course:

Refund eligibility will depend on the nature of the program and the amount of content already accessed.

Refunds may not be available once:

• Program materials have been accessed
• Sessions have commenced
• Downloadable resources have been delivered

However, we will always attempt to resolve concerns fairly and reasonably.

​

6. Change of Mind

Refunds are not typically provided for change of mind after purchase of digital products.

Please ensure that you carefully review the product description before purchasing.

If you have questions about a resource before purchasing, we encourage you to contact us.

​

7. Australian Consumer Law

Nothing in this Refund Policy excludes or limits your rights under Australian Consumer Law.

Under Australian Consumer Law, consumers may be entitled to a remedy if a product or service:

• Is faulty
• Is not as described
• Does not perform as promised
• Is not delivered within a reasonable timeframe

Where required by law, we will provide appropriate remedies including:

• Repair
• Replacement
• Refund

​

8. Technical Support

If you experience difficulties accessing a digital resource, please contact us so we can assist with:

• Download issues
• File access problems
• Compatibility questions

In most cases, issues can be resolved quickly.

​

9. Contact Us

If you have questions about this Refund Policy or need assistance with a purchase, please contact us.

Heal The Parent Heal The Child

Website: www.healtheparenthealthechild.com.au

Email: info@healtheparenthealthechild.com.au